Answers before the first walkthrough. No quoting games.

Pricing is built around square footage, traffic, scope of work, and any compliance constraints — not a flat per-square-foot rate. We walk the facility, write the scope, and quote a flat monthly recurring figure so you can budget the line item without surprises. Request a quote and we’ll come back with a tailored proposal inside three business days.

Recurring contracts run on a 12-month initial term with month-to-month renewal after that. We don’t do one-off cleans — recurring operators are built around consistency, and the scope, SOPs, and crew investment only pay off when the account stays in seat long enough to lock the cadence in.

The quote covers labor, supervision, the chemicals and consumables we specify in the SOP, and the post-shift quality report for every visit. Outside the scope — restorative floor work, window cleaning, consumable restocks beyond paper and soap, emergency response outside the contracted window — is priced as an add-on and approved before work begins.

Yes. Every healthcare account gets a written scope that maps to Joint Commission Environment of Care, OSHA bloodborne-pathogen and chemical-exposure requirements, and CDC selection-and-dwell guidance for disinfectants. Post-shift reports, SDS logs, and training records are kept in a binder a surveyor can read without translation. See the compliance standards library for the citation-by-citation walkthroughs.

Field staff complete bloodborne-pathogen training before first shift and recertify annually. Exposure-control plans, post-exposure follow-up steps, and the on-call escalation path are posted on every healthcare account. Any exposure event is documented in the same shift report as the incident so the facility has a single record to hand a surveyor.

Every visit closes out with a phone-based quality report: scope completed, areas flagged, photos of any issue, chemical lot numbers for that shift, and a sign-off line for the facility contact. Reports are timestamped, archived per account, and exportable to PDF so a surveyor requesting a 30-day window gets a clean stack of evidence, not a notebook of hand-written tickets.

Most accounts run after-hours so cleaning never interferes with tenant, patient, or customer traffic. We also run daytime schedules for facilities that want continuous presence — lobbies, restrooms mid-day, and turnover support for retail and healthcare. The window is set in the SOP and held shift to shift; changing the window is a written change order, not a phone call.

Yes. ClearPrime uses a route system — the same crew, the same supervisor, and the same sites on the same cadence. Familiarity is what turns a checklist into consistent quality, and consistency is why clients stay on contract. If a crew member rotates off, the replacement shadows for a shift before they own the route.

New accounts get a written walkthrough before first shift: site tour, key and access handling, alarm procedures, sensitive-area do-not-touch list, and a sign-off from both sides on the SOP. The first shift runs with the supervisor on-site to validate the checklist against the actual facility before regular cadence starts.

Yes. Onboarding closes with a signed scope-of-work contract and a written SOP binder — checklists, chemical list with SDS, route plan, escalation contacts, and quality-report cadence. The SOP is the source of truth for every shift that follows, so when scope changes (a renovation, a new tenant, a compliance audit), the change is documented in the binder, not on a napkin.